Ticketing Policies, Procedures and FAQs

TICKETING POLICIES

• No refunds or cancellations.
• Reservations must be made through the box office by calling 801-226-8600.
• If you need to change reservation dates, one business day’s advance notice is required and there is a $5 date change fee. Please use your order number when calling. Your order number is found on your confirmation email and tickets.
• Season Ticket holders have one free date change per show.
• All same-day date changes incur an $8 fee, including for season ticket holders.
• Exchanges can only be made for another performance of the same production. We cannot exchange reservations for one production to another production.
• Hale Center Theater Orem is not responsible if you miss a show or for limited seating choices. (Missed shows may not be applied to future shows.)
• Unused tickets are not transferrable to other shows.
• No children under the age of four or babes-in-arms.
• Youth Stage productions do not have any age restriction.
• You can pick up your tickets at the door when you come to see the show, or, if you wish to pick them up in advance, at the box office Mondays-Saturdays 10 am-6:30pm. We do not mail out tickets.
• If the Theater cancels an individual performance, you may either (1) reschedule, (2) donate the tickets, or (3) receive a gift certificate in the value of the tickets. There will not be any refunds.

ACCESSIBILITY ACCOMMODATIONS

• Assisted listening devices are available upon request.
• If you use a wheelchair or other mobility aid, it is helpful if you tell us in advance whether you prefer to remain in your wheelchair, or if we will need to store your mobility device backstage during the show.
• Please help us assist you appropriately by calling the theater in advance if you have questions or need special accommodations.

BEFORE THE SHOW

• Doors open 30 minutes prior to each performance. All seats are reserved. You must be in your seat prior to the performance.
• Evening performances begin at 7:30 pm; Saturday Matinees at noon and 4:00 pm.
• Youth Stage and Christmas Carol performances begin at a variety of times: please see your confirmation email or ticket for details.
• No children under the age of four or babes-in-arms.
• Youth Stage productions do not have any age restrictions.
• Do not park at the Exxon gas station lot. They will tow your car at your expense.
• LATE-COMERS will be seated at the house management’s discretion, and may be assigned alternate seating.
• Hale Center Theater Orem is not responsible if you miss a show. (Missed shows may not be applied to future shows).
• Unused tickets are not transferrable to other shows.

DURING AND AFTER THE SHOW

• No outside food or drink.
• Please silence all devices that make noise.
• Please do not use devices that emit light: they distract performers and other audience members.
• Recording any part of the performance is not allowed. The use of cameras, recording devices, mobile phones, radios, pagers, etc. is strictly prohibited.
• LATE-COMERS will be seated at the house management’s discretion, and may be assigned alternate seating.
• Restrooms are at the rear of the theater and also downstairs.
• Please do not talk to your neighbor during the show.
• You may exit through the rear or front of the theater.
• Please remember not to disturb our sleeping neighbors after the show.
• Hale Center Theater Orem is not responsible if you miss a show. (Missed shows may not be applied to future shows.)
• Unused tickets are not transferrable to other shows.